For many organisations the business environment is becoming increasingly challenging; with end-customer expectations and level of competition increasing whilst budgets and delivery timelines are shrinking. In these circumstances, conventional approaches to accessing external support are no longer able to provide good value, particularly in complex areas such as new business capture and the early stages of delivery.
To help clients meet this challenge, Harmonic has established an engagement model that we call insourcingPlus™.
A wide range of large multinational organisations and Government agencies are benefiting from insourcingPlus™. Many choose to work with us on their critical activities as a long term managed service provider - we are often the only company to be contracted in this way. Current examples of this include:
We specialise in the effective and efficient mitigation of the small number of intractable business issues that have a disproportionate impact on winning and delivery performance.
Our clients particularly value our ability to do this this as it improves their business performance and releases their key personnel to focus on those core value-creating activities that should be undertaken in-house.
Companies need to grow profitably to be successful. However, there is often a disconnect between their growth ambitions, the market needs, their opportunity pipeline and their business strategy and exciting/planned capabilities. This issue is exacerbated by the dynamic nature of the market that quickly renders long term capability acquisition and development plans, based on annual business planning rounds, ineffective.
Harmonic helps our clients to generate market focused capability acquisition plans aligned across their opportunity pipeline to optimise potential for profitable growth.
Creating a genuinely competitive edge, especially in mature markets, is challenging and it is almost impossible for a company to dispassionately review their own competitive position.
Harmonic supports our clients' win strategy thinking throughout the pursuit lifecycle, using a structured and sometimes painfully objective approach; challenging the client to align to their customers' driving issues with a solution that is clearly differentiated to enhance competitive advantage.
Translating a good win strategy into a high quality, coherent and compelling proposal requires skill and discipline. Companies in growth are not able to run as many first class bids as they would like, as the relatively small number of real in-house experts are inevitable stretched. Too frequently, money is poorly spent on bids that fail to match the promise of the win strategy.
We ensure that good win strategies are not wasted. We understand that the inevitable capability gap cannot be effectively resolved by simply reallocating labour from around the business – availability is not a skill. We deploy highly experienced and skilled people and a range of proven tools to make the most impact on your ability to win.
The start-up phase of any programme is critical; setting the tone for the whole undertaking both inside the organisation and outside across the supplier network and with the customer. Mobilising programmes invariably face significant challenges. These include the retention of corporate knowledge from the pursuit phase and the high risk and high cost of deploying the delivery team in advance. This leads to pressure on delivering early milestones, exacerbated by the need for key staff to focus on the resourcing effort.
We work proactively with clients to ‘plan in’ an effective joint mobilisation solution that provides clients with the right capabilities at the right time to deliver the plan. This allows them to concentrate their core team in the right areas and identify where we will take responsibility so that between us, we ensure early delivery performance.
Large complex are always subject to some level of volatility in capability demand that is difficult to plan for and support, especially when other programs are suffering similar pressure. This volatility results from a whole range of events including customer internally driven change, risk mitigation, changes in regulation etc. The typical response to this is the hiring of temporary agency staff at short notice that eats time and typically results in a sub-optimal solution: the extra resource usually arriving too late, with high cost and often low loyalty.
We invest in the necessary capabilities to provide clients with cost effective on-demand access to the expertise required to maintain a very high standard of delivery across all their programmes.
Complex programmes, particularly those won in fierce competition, invariably contain a significant level of risk and a proportion of these will face challenges that are beyond the capacity and potentially experience of the existing team to resolve. Typical responses to this situation, such as a more frequent reporting or throwing in additional resources places even greater demands on the existing team and are often counter-productive.
We have an objective and practical approach to identifying what needs to be done which supports the existing team in solving their problems, without placing additional burdens on them.
We work collaboratively with key stakeholders in the organisation, their supply network and often their customer to identify the issues and establish and embed practical measures for recovery and to avoid re-occurrence.
Harmonic has the range and depth of expertise necessary to deliver on our promises.
All critical roles filled by our in-house experts. The overall performance of our engagements is overseen by a Value Manager to ensure that our team is fully aligned to client objectives as well as meeting contract obligations. Within Harmonic, engagement success is formally measured by client satisfaction as a lead measure.
Our in-house team is supplemented as required by known and trusted associates or partners selected for their expertise and a belief and behaviour set that aligns to those of Harmonic. We invest heavily in our associates such that they become indistinguishable from our own staff. The blended Harmonic led, Associate supported model enables us to deploy the right expertise at the right time to meet specific client needs.
We help many of the leading organisations operating in markets such as Defence, Transport, Construction & Facilities Management, Emergency Services, Immigration & Justice and Healthcare to win and deliver their key contracts.
Within those markets, we focus on four sectors where the combination of our capabilities and experience is proven to be of greatest value to our clients.